abhijithajikumar The rise of social media platforms has made it easier for people to vent their frustrations and complaints publicly. What is the consequence of this trend? Is there a benefit to expressing complaints on social media?
With the advent of the Internet, it has become common for people to share their anger and grievances on social networks. This trend has some negative implications for the well-being of people but there are also some irrefutable gains in service improvements.
The prime concern that arises when people ventilate their emotions openly through the internet is that of security. When such personal information is shared online, they are at constant risk of their private matters being exploited. Not only we are exposing our vulnerable side but also could fall prey to scammers who by offering help might take out vital data. This is particularly true given the fact that there has been a significant surge in similar online scams that exploit user data.
Nonetheless, a significant merit associated with people posting their complaints is the potential to positively pressure businesses to deliver the best user experiences. This is because people nowadays prefer a service after going through the reviews of the same by those who have experienced them before. A good number of best ratings attract new customers to the service while the poor reviews put light on the areas of improvements in the business model. Therefore, this is beneficial for both consumers and service providers.
In conclusion, in recent years, the number of people posting their problems and complaints on social media is on the rise. This is often associated with security and privacy concerns for the person but on the other side, this has positively impacted the quality of various services.
